Our Product Warranties

For every Evolve customer we warrant that our products:

• Are free of defects in materials and workmanship
• Are fit for the purpose for which they are designed
• Match their specifications and any sample given
• Have facilities for repair and spare parts available for a reasonable time

With our 3 and 5-year standard warranty our obligation to you is to either:

(In this order)

• Repair the product (if possible); or
• Replace the product with an acceptable replacement; or
• Refund the purchase price to you

Our Warranty service will not apply if:

• The Luminaire has not been installed by a qualified electrician/installer.
• The product has been incorrectly installed by

1. Ignoring instructions
2. Installing in location no suitable for stated IP and IK rating

• Accidental or intentional damage by any party
• Damage due to physical or electrical connection with a third party product
• Product misuse, including, but not limited to the following:

1. Use in an environment where the ambient temperature exceeds what is noted on the specification sheet.
2. Use in an environment where the relative humidity exceeds specification.
3. Failure to keep the luminaire clean and free from dust, dirt or debris

• The luminaire is not sufficiently well ventilated.

To receive a warranty service from us you will need to:

• Provide us with a copy of a purchase receipt
• Return the product for inspection
• Get in touch with us

Only applicable to the Evolve Apollo Pro Highbay, purchased after 1st January 2018.

Goods must be registered with Evolve NZ Ltd within 6 months of date of purchase. The on-site warranty is not available to products purchased second hand. The warranty applies to goods purchased and installed only in New Zealand.

This 3-year onsite warranty applies in addition to the terms and conditions contained in our standard warranty. Proof of purchase must be verified by providing a copy of purchase receipt at time of claim.

This 3-year onsite warranty covers replacement product and on-site costs that relate to faulty Evolve NZ Ltd products which have been installed for their intended purpose only.